faq

How do I know if my order has shipped?

You will receive an email from Lace Antlers Clothing Co. once your order has been shipped or is ready for pickup/drop off. Please make sure to verify your junk folder as sometimes our emails get sent there.

Where are you located? Do you have a physical store?

We are located in Val Rita, ON. We currently only operate online, however, if you would like to see an item in person, please feel free to contact us by email. We will do our best to help you selecting the perfect item.

Do you take custom orders?

No, unfortunately, we don't anymore. The items we have available to purchase are on our website and our Etsy page. 

How can I track my package?

In your shipment confirmation email, you will see a tracking number attached. If not, your item was small enough to be sent through Lettermail (Canada). For orders shipping to the USA, it will always ship through Tracked Packet. If you require your package to be rushed to you, please feel free to send us an email. We would be more than happy to help you with that.

I haven't received my item. What can I do?

If, for some reason, your package has not arrived, please feel free to send us an email. We would be more than happy to assist you with this issue.

My item needs to be adjusted, do you still do customizations?

Unfortunately, due to the increase in orders, we cannot adjust garments anymore. However, we are always here to help assist you to ensure your item is exactly what you've expected it to be and more.  

How long does it take to get my order?

It will be written in the product description if the item is made to order (ships in 1-2 weeks) or ready to ship (ships in 1-5 business days). During the checkout process, you'll notice in the shipping options if your order was sent "Untracked" or "Tracked". In Canada, heavier packages will ship with a tracking number and lighter packages will ship without a tracking number. Shipping to the USA will always be sent through Small Packet Air without a tracking number. All of these shipping options take approximately 3-9 business days.

 For orders that are being delivered locally, expect your orders to arrive a day or two after your turnaround timeframe. This also applies to pick-up, but you are free to come anytime after you receive the email from us that your order is ready for contacless pick-up.

I want to pick up my order, but don't know how it works.

Once your order has been marked as ready for pick-up, you will receive instructions on where we are located either by email or text (whichever information you have entered during checkout). Your order will be safely placed in a bin outside, safe from snow and rain. You are free to come whenever you are available. This provides smooth and easy contactless pick-up, whenever you are free to stop by. 

My item doesn't fit/wasn't exactly what I wanted.

It's important to us that you love your Lace Antlers Clothing Co. items. Once the returned item has been inspected and approved, we will provide you with either a refund to your original method of payment or a store credit if you desire or you used a gift card to purchase.  

Do we have to ship back/deliver our returned items?

Once we have been in contact in regards to the item you want to return, we will provide you with a shipping label sent to your email. You will then need to package your item and bring it to your nearest post office. If you reside near us, we will be able to pick up your item.

faq

If we haven't answered your question with our FAQ's, please feel free to enter it here. We will get back to you as soon as we can.

info@laceantlers.ca

198 HWY 11 W

Val-Rita ON
Canada